SD Carry ServicesBack to the shopCancellations, Returns & Refunds
What to do if you need to cancel an order, or something is not right with what arrives.
Cancelling an order
- Contact us on WhatsApp or by phone with your order number as soon as possible. An order can be cancelled free of charge until it has been prepared or dispatched.
- Once an order has been prepared or dispatched, it may no longer be possible to cancel it.
- Custom and made-to-order items cannot be cancelled once preparation has started.
If something is wrong
If an item is missing, damaged, wrong, past its expiry date or not as described, tell us with your order number and a photo:
- Perishable items (groceries, cakes, flowers, plants): at delivery, or within 24 hours.
- Other items: within 48 hours of delivery.
We check it with the provider and arrange a replacement, a partial refund or a full refund, depending on what went wrong.
Items that cannot be returned
Perishable items, personalised or made-to-order items, and items that have been used cannot be returned for a change of mind. This does not affect what happens when an item is faulty or not as described.
Refunds
When a refund is agreed, it is made to the way you paid or as agreed with you, normally within 7 working days of approval. Whether any delivery or service charge is refunded depends on the reason for the refund, and is confirmed with you.
Contact
WhatsApp or call +91 95676 92044 (Monday to Saturday, 8 am to 6 pm), or email sdcarryservices@gmail.com. For a complaint, see Grievance Redressal & Contact.